Last Updated: July 21, 2026

If you have questions, feedback concerning the Products or Services, or require assistance with a purchase, subscription, account, software feature, or digital product, we are happy to help.

Customer Support

For assistance regarding:

• the Polymath Producer Book;

• Companion Bundle;

• Winning In Sync;

• Accelerator programs;

• Studio App;

• AI Coach;

• Song Analysis Series;

• Identity Workbook;

• memberships or subscriptions;

• educational programs, communities, coaching, or digital downloads;

• accessing purchased content;

• account or login issues;

• technical support;

• software or platform access;

• billing enquiries;

• subscription cancellations;

• eligible 7-Day or 30-Day Money-Back Guarantee requests;

• refund or payment enquiries; or

• general customer support,

please contact:

Email: [email protected]

We aim to respond to enquiries within one to two business days.

Response times may be longer during weekends, public holidays, product launches, periods of high enquiry volume, or circumstances outside our reasonable control.

Refund Requests

To request a refund under an applicable voluntary money-back guarantee, please contact:

Email: [email protected]

Please include, where available:

• your full name;

• the email address used for the purchase;

• the Product or Service purchased;

• the purchase date; and

• your order number or transaction identifier.

Refund eligibility is determined in accordance with the POLYMATH PRODUCER® Refund Policy, the specific guarantee presented at the time of purchase, and applicable consumer-protection laws.

Subscription Cancellations

You may cancel an eligible subscription through your account settings where that functionality is available.

You may also request cancellation by contacting:

Email: [email protected]

Cancellation prevents future renewal charges once processed.

Unless otherwise expressly stated or required by law, cancellation does not automatically provide a refund for a billing period that has already commenced or a payment that has already been processed.

Please submit cancellation requests before your next scheduled renewal date.

Privacy Enquiries and Requests

For questions regarding the collection, use, storage, disclosure, correction, access, or deletion of personal information, or to submit a privacy complaint or request, please contact:

Privacy Contact: Jonathan Ferrier

Email: [email protected]

Privacy requests will be handled in accordance with the POLYMATH PRODUCER® Privacy Policy and applicable privacy legislation.

We may request reasonable information to verify your identity before completing a privacy request.

Legal and Intellectual-Property Enquiries

For enquiries concerning:

• copyright;

• trademarks;

• intellectual-property permissions;

• suspected infringement;

• unauthorised copying or redistribution;

• account sharing;

• use of POLYMATH PRODUCER® content for artificial intelligence training;

• licensing of protected materials; or

• other legal matters relating to the Products and Services,

please contact:

Email: [email protected]

Please include sufficient information for us to understand and investigate the matter.

Nothing communicated through customer support constitutes legal advice or creates a solicitor-client relationship.

Business, Media and Professional Enquiries

For business, media, interview, affiliate, partnership, licensing, speaking, educational, or other professional enquiries, please contact:

Email: [email protected]

The submission of a proposal or enquiry does not create a partnership, agency, employment relationship, confidentiality obligation, or other legal relationship unless expressly agreed in writing.

Please do not submit confidential, commercially sensitive, or proprietary information unless a written confidentiality agreement has been established in advance.

Technical and Security Reports

If you believe you have identified a security vulnerability, unauthorised account access, data-security concern, or technical issue affecting the Products or Services, please contact:

Email: [email protected]

Please do not publicly disclose a suspected security vulnerability before we have had a reasonable opportunity to investigate it.

You must not access, test, interfere with, or attempt to exploit any system, account, software, or data without authorisation.

Website

POLYMATHPRODUCER.COM

Application
APP.POLYMATHPRODUCER.COM

Learning Portal
LEARN.POLYMATHPRODUCER.COM

Policies

Your use of the Products and Services is subject to the applicable:

• Terms & Conditions;

• Privacy Policy;

• Disclaimer;

• Refund Policy; and

• any additional terms or disclosures presented during checkout or within a particular Product or Service.

Business Information

Website, Products & Services Operated By: JWFPRODUCTIONS

Jonathan Ferrier, a sole trader trading as JWFPRODUCTIONS

ABN: 59 272 481 476

JWFPRODUCTIONS operates the Products and Services with the permission and authority of Jonathan Ferrier, the creator and copyright owner of POLYMATH PRODUCER®.

POLYMATH PRODUCER® was created by Jonathan Ferrier.

Copyright © 2026 Jonathan Ferrier. All Rights Reserved.